Help & FAQs

 

 

You can live chat with us when a customer experience specialist is available. If no one is available, you can leave a message for us by selecting the “Leave a message” button that shows in the bottom right of your page, and we will get back with you as soon as possible.

 

If you don’t see the answer to your question below, you can also contact us at info@thestrengthoffriends.org, and we will be happy to help.
 

Login

I created a login, but I don’t remember which email address I used.

You can try to login using your different addresses, or you can request to have your password reset. You will not be able to request a password for an email address you did not already use; the Strength of Friends system will only recognize email addresses that have already been registered.

My password does not work or I forgot my password

You can reset your password on the login page by clicking on “Forgot your password?”. We will send you an email with a temporary password. After you login with the temporary password, you can change it by going to "My Account" (found in upper right hand corner of the home page) and selecting “change password.”

I didn’t change my password but it’s not working.

If you created a The Strength of Friends account before November 16, 2015, you will need to set a new password. To do this, click on "Forgot your Password?" and enter the email you used to create your The Strength of Friends account. You will then receive an email with instructions for how to reset your password.

I don’t know the password for the team I want to join

The team organizer sets the password for the team; please contact the organizer for assistance.

How do I edit my personal account information?

Go to your name in the upper right corner of the page, click on it and select “My Account.” You can edit all of your information here.
 

Team Page

Some of my information is missing.

We made significant upgrades to our website as of November 16, 2015. We took extreme caution to ensure all team information was transferred to the upgraded site. If you feel you are missing blog posts, photos or other information, please contact us at info@thestrengthoffriends.org, and we will personally work with you to address your concerns.

How do I join a team?

If the team is not password protected, you can select “Find a team” from The Strength of Friends home page and search for the team by your friend’s first name, last name or team name, if you know it. Select the team you want from the search results and click “join this team” once you get to the team page.

How do I share the team with others?

Only team organizers can share the team with others. Select “Share this team”

  • If your team is not password protected, you can copy the link and paste it anywhere you choose (on Facebook or other social media, in a personal email etc.).
  • You can share directly on social media from the “Share this team” page.
  • You can share directly via email from the “Share this team” page by entering emails and separating multiple addresses by a comma.
  • If your team is password protected, you can share the team by email and the team password will be included in the email. If you share the team link or share via social media, you will need to provide the team page password along with the link.

Why can’t I see the calendar or blog on my friend’s team page?

You must be a team member to view these areas. Select “join the team” on the team page.

How do I change the photos on my team page?

Only team organizers can add photos that will appear on team page.

  • The team cover photo (background) and avatar (team photo) can both be changed.
  • Go to “Team Settings” and select “Upload photo” and select a photo from your computer.
  • Be sure to scroll down the page and click “Save.”
  • Photos must be less than 6MB. There is editing capability, but you may need to try a different photo if it doesn’t work well on your team page.

I don’t want my name on the team list anymore. How can I remove it?

You can contact the team organizer and ask to have your name removed.

How can I post a blog entry?

Only team organizers can post blog entries. Team members can post replies/comments to blog entries. If you are not an organizer, you can contact your team Organizer and ask him/her to post the blog entry.

My team is no longer active, but I would still like to keep my login with The Strength of Friends.

You do not need to do anything. Your login will remain active.

How do I upload photos?

Only team organizers can add photos to a gallery.

  • Go to Photos & Videos on your team home page.
  • Select “Create New Gallery,” name the gallery and click “Create.”
  • Click on the empty gallery (looks like a mountain) and then select “Choose Files.”
  • Find the photo on your computer, select the one/s you want, (you may upload several photos at once) and click “Open.”

How do I add photos to the blog?

Only team organizer can add photos to the blog.

  • Go to the blog and select “Create New Blog Post”
  • In the menu bar of the “Text” part of the blog post, select the icon that looks like it has a mountain on it.
  • Select “Choose File”
  • Find the photo on your computer, select the one/s you want, (you may upload several photos at once) and click “Open.”
  • If the photo appears to be too large, see directions below for how to resize the image.

When I add a photo to the blog, it shows up really big.

We are working to make this easier. The best way to fix this now is to right click on the image, select “image” and reset the width or height of the image.

  • For portrait photos, reset the width to 350
  • For landscape photos, reset the height to 350

How do I add a video?

Only team organizers can add photos to a gallery.

  • Go to Photos & Videos on your team home page.
  • Select a gallery you want to add the video to or select “Create New Gallery,” name the gallery and click “Create.”
  • Select “Add a video”
  • Name the video and paste a link to a YouTube or Vimeo video.
  • You will need to get the link from YouTube or Vimeo. Do not use the link in the address bar of your browser.
  • YouTube has a “share” button under the video. Select “share” and use the link shown there.
  • Vimeo has a “share” button overlaid on the video that looks like a paper airplane. Select it and use the link shown there.

How do I add a video to the blog?

Only team organizers can add videos to the blog.

  • Go to the blog and select “Create New Blog Post”
  • In the menu bar of the “Text” part of the blog post, select the YouTube icon
  • Go to “Paste YouTube Video URL”
  • You will need to get the link from YouTube to add a video to the blog. Do not use the link in the address bar of your browser.
  • YouTube has a “share” button under the video. Select “share” and use the link shown there.
     

Calendar

I signed up to take food (or help with any task) but now cannot do it on that date.

Go to the Calendar for your team. Select the task you signed up to do and then click on the red “Opt Out” button. The task will be active on the calendar for someone else to sign up. If the task is happening in the very near future, you may want to contact the organizer and let them know you can no longer do the task so they can make other arrangements, if necessary. You may now go back onto the Calendar and select a new day to help.

How do I see what I signed up to do?

Go to your name in the upper right corner of the page, click on it and select “My Account.” You can see all of your upcoming tasks listed there.
 

Amazon Wish List

How do I set up an Amazon wish list?

Only team organizers can set up an Amazon wish list.

  • Click on the “setup registry” link from the Amazon wish list box on the team page.
  • Click “create a registry.”
  • Create or sign-in to your Amazon account.
  • Important! Set up a registry for “You” (it will say “List is for You”) and then you can title it with your friend’s name where it says “List Name.”
  • Select “Create a List.”
  • Search Amazon for items and add to your list (select “Add to List” found below “Add to Cart” -- be sure to select the correct wish list).
  • When you have completed your list, click on “List Settings” in the upper right hand corner of the page.
  • Click on “View Details” next to your friend’s list.
  • Here you can edit information about your list, but most importantly you can enter the address where you would like the items shipped (under Shipping Address, select “Create new”).
  • Click “Save Changes.”
  • Click on “Share” upper, right side of your friend’s wish list.
  • Copy the link Amazon gives you (select the link, right click, select copy).
  • Go to Team Settings on your friend’s The Strength of Friends page.
  • Paste your link into the “Amazon wish list link” at the bottom of the page.
  • Click Save.
  • You should now be able to access your wish list from your team page.

How do I add or remove items from the Amazon wish list?

Click on the wish list link on the team page. This will take you to Amazon.com, and you can make changes there.

What happens when someone purchases something from my Amazon wish list?

If you have entered your friend’s address with their Amazon wish list, any gifts will be shipped directly to them and will be removed from the list. Please note the address will be hidden from the purchaser; only the city and state will be verified.

Have other questions? Chat live with us now! (We are real, LIVE people!)